Payments, Fees and Cancellation Policy

Refunds

To ensure a full refund, cancellation must be made up to 30 days prior to the class.

To start a return, you can contact us at johncolemanagile@gmail.com.
You can always contact us for any return question at johncolemanagile@gmail.com.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Payment, fees & cancellation

Payment in advance is required, no exceptions. VAT plus online ticketing charges, if applicable, are additional. All documentation requirements for invoice payment by the training date must be declared at the outset. VAT is treated automatically by the online ticket provider, if applicable. 

VAT additional. VAT is treated automatically. No responsibility is taken for costs resulting from cancellation/postponement. WhatsApp John Coleman on +447908539437 or email johncolemanagile@gmail.com for more details. A minimum quorum is needed for this class to proceed.

Location is not 100% confirmed, it is an approximate location. Location cannot be finally booked until final numbers are known. It's unusual for courses to get canceled. Some classes require a minimum number of attendees. No responsibility is taken for costs resulting from cancellation/postponement.

Please only book travel one week in advance and use low-commitment accommodation bookings that allow cancellation 24 hours in advance without charges. Most accommodation booking websites allow 24-hour cancellation in advance, please select that option. Please book travel at the last responsible moment (one week to go, confirming with John Coleman at john@ace.works). For example, for flight, consider using low-cost booking services such as Skyscanner or Kayak. 

You may cancel up to the specified online ticketing deadline, and if so, depending on the payment engine/approach, the refund could have deductions for bank transfer fees.

You may postpone your ticket with a minimum of three business days notice, thereafter your lack of attendance at the booked date will be treated as a cancellation with zero refund (due to planning & venue costs for class numbers). Best efforts would be made to fit you into a later workshop.

Electronic manuals and Scrum.org assessment fees are included. Physical manuals are usually not provided.

Teas/coffees/water & snacks are included, but special dietary needs may not be addressed by the snacks unless you advise me (hopefully the location can oblige). Neither breakfast nor lunch is included.