Professional Scrum Master (PSM) Professional Scrum Master (PSM)
Professional Scrum Master (PSM) Professional Scrum Master (PSM) Professional Scrum Master (PSM) Professional Scrum Master (PSM)
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Professional Scrum Master (PSM)

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Learn Professional Scrum and How to be a Better Scrum Master

Professional Scrum Master™ (PSM) is an interactive, activity-based course where students gain a strong understanding of Professional Scrum and the role of the Scrum Master.  Through a combination of discussion and exercises, students develop a deep understanding of the underlying principles of Scrum and the Agile mindset while learning the practices applied by successful Scrum Teams. 

The course also includes a free attempt at the globally recognized Professional Scrum Master I(PSM I) certification exam. 

Course Overview

In this class, students are challenged to explore the Agile and Scrum principles so they can better understand what to do when applying Scrum to support their teams and organizations.

The course, developed by, uses a combination of instructor-led and activity-based learning where students work together in teams. Professional Scrum Trainers (PSTs) bring their own Scrum Master experiences and stories to the class and use their skills as professional trainers to deliver the material using their own unique delivery style. The result is an engaging, enjoyable learning experience where students gain a deep understanding of Scrum theory and principles, the Scrum Master accountabilities, and why each element of the Scrum framework is important.

Students leave this course with an appreciation for Professional Scrum, the agile mindset, and how to deal with common myths and impediments to agility. They gain knowledge and understanding about how to choose and apply the appropriate practices and techniques that will be most beneficial for their Scrum Teams.

View the different Focus Areas covered within this class and others.

Course Learning Objectives

  • Help Scrum Teams deliver value to their organization
  • Understand the theory and principles behind Scrum and empiricism
  • Understand how each part of the Scrum framework ties back to the principles and theory
  • Understand uncertainty and complexity in product delivery
  • Understand the meaning and importance of the Scrum values
  • Learn what Done means and why it is crucial to transparency
  • Know how to use the Product Backlog to plan with agility
  • Understand the importance of self-managing teams, interpersonal skills needed, and the Scrum Master role
  • Clarify the leadership role a Scrum Master play on the team
  • Learn the skills and traits, and behavior shifts required to be a Scrum Master

Professional Scrum Certification

All participants completing the Professional Scrum Master course will receive a password to attempt the Professional Scrum Master I (PSM I) assessment. The industry-recognized PSM I certification requires a minimum passing score of 85%. PSM class participants who attempt the PSM I assessment within 14 days of receiving their free password and do not score at least 85% will be granted a 2nd attempt at no additional cost.

Flipped Learning

Exploring A New Learning Experience from

Flipped Learning is an alternative format to the 2-day classroom experience. The Flipped Learning experience spans multiple weeks that allows students the flexibility of learning at their own pace while reflecting and practicing is done together in the class (hence the name, "Flipped Learning").

Flipped Learning Experience Overview

Over a number of weeks, typically three to eight weeks, course content is divided into learning blocks, each with presentations and lectures in the form of videos, reading materials, and quizzes that are provided for self-study. From a common base of knowledge established through this self-study, students join multiple classroom sessions with their classmates and their Professional Scrum Trainer in a dynamic and interactive environment. In these classroom sessions, there is a focused deep dive into the concepts of Scrum and the Scrum Master accountability through group activities, interactions, and the sharing of experiences, all with the guidance of a Professional Scrum Trainer.

Obtaining new knowledge through self-study materials, along with having an in-depth, rich engagement in a class, allows students to enjoy learning in a different way. Students will complete the course ready to take a globally recognized Professional Scrum certification exam, which would be included in the course fee.

 Benefits of Flipped Learning 

• Consuming content in small iterations helps learning stick
• Multiple reflection cycles make the practical application of learning impactful
• Variations of learning environments cater well to different personal learning styles
• Lifetime access to all study materials.

What students get with a Flipped Learning Experience

• 4 half-day interactive group class sessions guided by a Professional Scrum Trainer
• Opportunity to attempt a Professional Scrum certification
• Self-study materials:
o 8 + hours of video material
o 6 quizzes
o Reading materials

Learning Block 1- Scrum Theory and Principles

Self Study

Students will have training videos and other self-study materials provided that include key concepts and will help prepare students to start their collaborative learning journey with their peers.

Classroom session(s)

Students will form teams and create a working agreement collaboratively. Logistics for the remainder of the course will be discussed, and questions are welcome! Once this is done, it is time for a deep dive into the material! Students reflect, review, and put Scrum Theory and Principles into practice.

Learning Block 2 - The Scrum Framework

Self Study

Students will explore the Scrum framework. A range of videos and reading materials provide students with a fundamental understanding of the accountabilities, events, and artifacts of the Scrum framework.

Classroom session(s)

A thorough review of the Scrum framework takes place, and students’ understanding of Scrum is put to the test by exploring how Scrum would guide actions in real-life scenarios. Block 2 finishes with a deeper dive into the Definition of Done and what it means to deliver a Done Increment in their context.

Learning Block 3 - Product Delivery with Scrum

Self Study

Students continue their learning journey toward understanding valuable product delivery using Scrum. Through self-study materials provided, students explore the Product vs. Project mindset and ways to size their work into items of value that can be delivered incrementally.

Classroom session(s)

Time for questions, review, and putting learning into practice. Students work through a case study during which they will build and refine a Product Backlog using techniques for sizing and ordering. Students will dig deeper into forecasting, planning, and reporting with Scrum.

Learning Block 4 - People and Teams, the Scrum Master

Self Study

What choices does a Scrum Master have in serving the team and organization towards greater agility? A great collection of videos are available to students to answer this and many other questions. Students test their knowledge with the Scrum Open assessment to identify gaps in understanding to take to the classroom session.

Classroom session(s)

Students explore common real-life challenges that Scrum teams and organizations face when it comes to organizing Scrum Teams. This is followed by a deep dive into the Scrum Master's services as a true leader to the Scrum Team and the wider organization.



Apart from accessibility reasons of pre-arrangements with the trainer, a condition of ordering live virtual training is it’s mandatory to have a camera on and mic on and be clear in the camera view. People can just be themselves; loved ones and pets are welcome. This condition is there to optimize the experience for all attendees and for the trainer. The trainer reserves the right to dismiss, without refund, attendees who refuse to turn on the camera and mic without good reason in the view of the trainer. Traveling during training is not permitted. Attendance at live virtual training on a phone screen only is not permitted, as desktop-size screens are needed.

Live Virtual

Each segment is 60-75 mins long with 15-30 min breaks. Attendees have the choice of spreading the workshop over several days if advertised or if other attendees are ok with that —no recording of the workshop to improve openness. The workshop size is limited to 20 attendees.

Workshop attendees will use Zoom/Teams, Mural, Slack, StoriesOnBoard, Strategyzer, Kanbanize/SwiftKanban, and John's physical flipcharts.

Learning online is almost as effective as face-to-face. The critical difference is working together online; it takes longer to do things. A "funnel" gets added to the Kanban Board for optional best efforts and additions to the official curriculum. Most questions will get answered to the satisfaction of the attendees, one way or the other. 

Course delivery is heavily dependent on group activities with a combination of slides, flip charts, and exercises.

The approach is a combination of experiential training and Training From The Back of The Room, regardless of the training course, while sticking to the learning objectives. Many practical problems get discussed. and more often than not, options to solve problems are presented. But some problems need sessions in themselves, and it would be unfair to distract the class if the entire class doesn't want to take that path and/or the trainer is getting concerned that the learning objectives might not be attained within the training course timebox. In addition, some topics could be completely outside the scope of the training class. To that end, some topics may need to be "parked." Some topics could be completely outside the scope of the training class. Best efforts are made to address "parked" topics during the workshop and/or subsequent video conference calls.

Rules to follow:

  • cameras on
  • mics on - let's avoid delayed interventions
  • be on time for every segment
  • no meetings/phone calls/emails during the active segments
  • be self-aware and conscious of the needs of others to have their say
  • no hijacking of the agenda; a free coach session is on offer per attendee; use that instead.


If the class attendees demonstrate additional ability, bonus content may get covered. However, the class pace can get set to a slower pace by even one attendee who has not prepared for class, as per pre-class communications. While John Coleman's style is to assume zero knowledge, some attendees may have negative knowledge, and preconceived ideas that are incorrect, according to

Negative knowledge creates drag for a training class. Hence John Coleman sometimes performs pre-training-screening-calls. While there are no formal pre-requisites for classes, the trainer may request in pre-training phone calls that some attendees go to Profesional Scrum Foundations/Scrum Master (by any trainer) to ensure a smooth learning experience, even if the booked class ticket needs to be postponed to another date, refunding if necessary less banking fees. Either way, at the beginning of each workshop, some kind of Scrum reset takes place to align attendees and reduce the potential for learning drag later.


To ensure a full refund, cancellation must be made up to 30 days prior to the class.
To start a return, you can contact us at

Payment in advance is required, with no exceptions. VAT plus online ticketing charges, if applicable, are additional. All documentation requirements for invoice payment by the training date must be declared at the outset. VAT is treated automatically by the online ticket provider, if applicable. 

VAT additional. VAT is treated automatically. No responsibility is taken for costs resulting from cancellation/postponement. WhatsApp John Coleman at +447908539437 or email for more details. A minimum quorum is needed for this class to proceed.

You may cancel up to the specified online ticketing deadline, and if so, depending on the payment engine/approach, the refund could have deductions for bank transfer fees.

You may postpone your ticket with a minimum of three business days' notice; thereafter, your lack of attendance at the booked date will be treated as a cancellation with zero refund (due to planning & venue costs for class numbers). Best efforts would be made to fit you into a later workshop.

Electronic manuals and assessment fees are included. Physical manuals are usually not provided.