Unifying the Team to Deliver Value Together
Professional Scrum with User Experience™ (PSU) is a hands-on, activity based course where students experience how Scrum and User Experience (UX) align and integrate to create cross-functional teams that connect more closely with end users and customers, ultimately delivering more value and improving outcomes. By working together in a dual-track agile process, members of the Scrum Team can work more effectively to balance discovery work and delivery work.
The course also includes a free attempt at the globally recognized Professional Scrum with User Experience I certification assessment (PSU I).
In this class students will leverage an ongoing case study as a way of applying techniques learned throughout the class and preparing to take what they learn back to their workplace. This course is designed for Product Owners and Scrum Masters to enable them to better incorporate design, research and learning into their Scrum process.
Lean UX techniques focus the team toward customer-centric design and discovery. Scrum focuses the team toward rapid delivery and customer feedback. By bringing together Lean UX and Scrum, teams learn how to drive the design together with delivery in short, iterative cycles to assess what works best for the business and the user.
Leveraging Lean UX techniques, the course takes core design and research activities, illustrating how they come together with development and delivery. Attendees explore how these activities fit into a dual-track agile process (Design and Development) where cross-functional teams can work together to explore, experiment and deliver value-based outcomes.
This course was created together with Jeff Gothelf and Joshua Seiden, the authors of the book Lean UX ,leveraging their expertise and knowledge. The goal of working together is to help students learn the truth about many of the myths that exist when it comes to bringing together design and development activities and how to overcome the challenges that come with this integrated team approach.
View the different Focus Areas covered within this class and others.
Course Learning Objectives
Gain a common understanding of what is meant by Professional Scrum
Dispel many myths about User Experience and its relationship to Agile and Scrum
Experience how the UX mindset and the Scrum framework compliment, align, and integrate
Learn the advantages of thinking of work as problems to solve, and the Business Problem Statement’s role in this
Understand how the Scrum Team can connect more closely with end users and customers
Understand how “easily” and “quickly” we can do product development and include UX
Learn the advantages of thinking of work as problems to solve, and how Business Problem Statements can frame the discussion
Learn common patterns for employing UX practices within a Sprint and within a cross-functional team that includes UX Professionals
Learn how to plan and balance both discovery and delivery work
Leave with some UX techniques that can be accomplished within the Scrum Team
Understand how anyone on the Scrum Team can support UX practices in support of the product
Focus on outcomes and impacts over outputs
Embrace the need to release and use measurements to validate outcomes
Realize the importance of incorporating UX work as part of the Product Backlog
Learn the value of testing hypotheses with experiments
Understand how to design experiments to be as low-cost, low-risk as possible, and how to make them “ride the Truth Curve” as you increase investment
Professional Scrum Certification
All participants completing the Professional Scrum with User Experience course will receive a password to attempt the Professional Scrum with User Experience I (PSU I) certificationassessment. PSU class participants who attempt the PSU I assessment within 14 days of the class and do not score at least 85% will be granted a 2nd attempt at no additional cost.
Scrum.org provides the highest quality Scrum training, training materials and certified Professional Scrum Trainers (PSTs) to teach them. Our training materials are created and maintained by Scrum co-creator Ken Schwaber, Scrum.org and the PST community members who teach the courses, helping to ensure that they are in tune with what’s happening in organizations and always up-to-date with the latest practices.
Professional Scrum Trainers bring their own style and experience to the courses, but use the same materials so that students are learning from the same content regardless of who teaches the course or where it is taught around the world. Read more about the differences.
What John Coleman's Students Say
Read more about our PSU student surveys and their feedback
Our Course Steward Model
Each Scrum.org course is assigned 2 Stewards. The Stewards are ultimately responsible for collecting input on the course materials, both those that exist and potentially additions to be made, review that input with the community along with Ken Schwaber and provide updates as required.
Each course is stored in GitHub, allowing version control, feedback mechanisms, distribution and much more, not unlike the code that Scrum Teams deliver for their products. Through GitHub capabilities, a PST can submit feedback on a course materials, its delivery content, speaker notes, exercises and much more. With PSTs around the world teaching the materials, that provides a fantastic number of people to provide excellent feedback to improve the content and quality of the courseware.
PMI PDU Credits
Students of Scrum.org courses are able to claim Project Management Institute (PMI) PDU credit: 14 PDUs after attending a Professional Scrum with User Experience workshop. Please note that PMI PDUs are earned for course attendance and not for passing a Scrum.org assessment. Students can claim PDUs under PMI's "Education courses provided by other third-party providers” category. You can claim your PDUs online at https://ccrs.pmi.org.
Pricing excludes UK VAT. UK VAT only applies for orders from the UK, VAT does not apply outside the UK. To request a manual invoice simply email email@example.com with the subject "manual invoice" -- payment would then be made via an electronic transfer, a Paypal transaction, or an over the phone card payment.
Without exception, all seats for a booking must be prepaid to confirm that booking.
VAT is additional for UK customers only.
Assessment preparation tends not to be covered in the workshop. The workshop focuses on attendees getting ready to apply new skills back at work immediately after the workshop. There is an expectation that attendees will attend some free post-workshop Zoom calls and watch recordings of their own group (or previous groups) doing tough practice tests, sometimes including John Coleman's own practice tests which address the same learning outcomes, albeit from a different angle. John has an expectation that attendees will attend the calls, as assessment preparation does not scale on a 1:1 basis. Signing up to this workshop is effectively signing up to attend these calls.
Sometimes, John Coleman will have a co-trainer, someone who is already qualified or who is building up experience. Please let John Coleman know in advance if you need him to bring an assistant trainer who speaks your language via firstname.lastname@example.org; economics will hopefully be in our favour to allow that if there is enough demand.
Rules to follow:
- be self-aware and conscious of the needs of others to have their say
- no hijacking of the agenda; a free coach session is on offer per attendee, use that instead.
FACE TO FACE
Classes are usually small, and even if not, John Coleman uses techniques that make a large class run very well, to a limit. John Coleman does not train class sizes over his operational limit so attendees can rightly get the full benefit of his classes.
If you have specific requirements, e.g., you require a free place for an assistant, you require wheelchair accessible venue/room set-up etc., please let John Coleman know in advance via email@example.com.
The delivery content is a combination of slides, flip charts, and exercises. The focus is more on flip charts and exercises. The approach is a combination of experiential training and Training From The Back of The Room, regardless of the training course, while sticking to the Scrum.org learning objectives. Many practical problems get discussed and more often than not, options to solve problems are presented. But some problems need sessions in themselves, and it would be unfair to distract the class if the entire class doesn't want to take that path and/or the trainer is getting concerned that the learning objectives might not be attained within the training course timebox.
In addition, some topics could be completely outside the scope of the training class. To that end, some topics may need to be "parked". Some topics could be completely outside the scope of the training class. Best efforts are made to address "parked" topics during the workshop and/or subsequent video conference calls.
Location is not 100% confirmed, it is an approximate location. Location cannot be finally booked until final numbers are known.
Let's err on the side of caution to cover all eventualities. Please only book travel one week in advance and use low-commitment accommodation bookings that allow cancellation 24 hours in advance without charges. Most accommodation booking websites allow 24-hour cancellation in advance, please select that option. Please book travel at the last responsible moment (one week to go, confirming with John Coleman at firstname.lastname@example.org). For example, for flight, consider using low-cost booking services such as Skyscanner or Kayak.
A Scrum Reset is often needed in the workshop
If the class attendees demonstrate additional ability, bonus content may get covered. However, the class pace can get set to a slower pace by even one attendee who has not prepared for class, as per pre-class communications. While John Coleman's style is to assume zero knowledge, some attendees may have negative knowledge, preconceived ideas that are incorrect according to Scrum.org.
Negative knowledge creates drag for a training class, hence John Coleman sometimes performs pre-training-screening-calls. While there are no formal prerequisites for Scrum.org classes, the trainer may request in pre-training phone calls that some attendees go to Professional Scrum Foundations/Scrum Master (by any Scrum.org trainer) to ensure a smooth learning experience, even if the booked class ticket needs to be postponed to another date, refunding if necessary less banking fees. Either way at the beginning of each workshop, some kind of Scrum reset takes place to align attendees and reduce the potential for learning drag later.
Subject to GDPR or other regulations:
- Attendees may be asked to optionally consent to receive communications, e.g., follow-up email newsletters.
- A booking is not a guarantee of attendance. The trainer may need to contact attendees to assess their readiness for the training class. It is possible the trainer will recommend additional training / reading before you can be accepted into the booked class.
- In order to get an assessment, the trainer must submit your name and email address to Scrum.org; Scrum.org may in turn send you regular newsletters.
- Attendees will be invited to a slack channel for the class to enable communications before, during, and after the class.
- Photographs and/or video permission will be requested in class for follow up marketing purposes.
- Reviews & Testimonials will be requested in class; you can add the same review and star rating to each of VocalReferences, TrustPilot, and Google, to be performed optionally in class. Attendees may also be asked to provide feedback to Scrum.org. For these requests, regardless of the response, additional bonus learning content will be delivered.
- A limited number of free of charge post training Zoom/alternative calls are offered. To book, attendees can arrange to meet me via https://calendly.com/johncolemanagile
- Attendees may be asked to join compatible communities, e.g., the LeSS community.
- See the privacy statement at orderlydisruption.com.