• Each segment is 60-75 mins long with 15-30 min breaks.
• No recording of the workshop to improve openness. The workshop size is limited to 20 attendees.
• Workshop attendees will use Zoom/Teams, Mural, Miro, and John's physical flipcharts.

 Rules to follow:

• cameras on
• mics on - let's avoid delayed interventions
• be on time for every segment
• no meetings/phone calls/emails during the active segments
• be self-aware and conscious of the needs of others to have their say
• no hijacking of the agenda; there is time after the official end of each session for additional questions.

If in-person

Classes are usually small, and even if not, John Coleman uses techniques that make a large class run very well, to a limit. John Coleman does not train class sizes over his operational limit, so attendees can rightly get the full benefit of his classes.

If you have specific requirements, e.g., a free place for an assistant, wheelchair-accessible venue/room set-up, etc., please let John Coleman know in advance via john@orderlydisruption.com.

The delivery content is a combination of slides, flip charts, and exercises. The focus is more on flip charts and exercises. The approach is a combination of experiential training and Training From The Back of The Room, regardless of the training course, while sticking to the Scrum.org learning objectives. 

Some topics could be completely outside the scope of the training class. To that end, some topics may need to be "parked."  Best efforts are made to address "parked" topics during the workshop and/or subsequent video conference calls.

The location is not 100% confirmed; it is an approximate location. The location cannot be finally booked until the final numbers are known.

 Please only book travel one week in advance and use low-commitment accommodation bookings that allow cancellation 24 hours in advance without charges. Most accommodation booking websites allow 24-hour cancellation in advance; please select that option. Please book travel at the last responsible moment (one week to go, confirming with John Coleman at john@orderlydisruption.com).

Payment, fees & cancellation

• Payment in advance is required; there are no exceptions. For example, all documentation requirements for invoice payment by the training date must be declared at the outset. 
• No responsibility is taken for costs resulting from cancellation/postponement.
• Normally a minimum quorum is recommended for this class to proceed, but we always proceed once people book. We find ways to make it work well.
• It's highly unusual for courses to get canceled. Some classes require a minimum number of attendees. No responsibility is taken for costs resulting from cancellation/postponement.
• You may cancel up to the specified online ticketing deadline, and if so, depending on the payment engine/approach, the refund could have deductions for bank transfer fees.
• You may postpone your ticket with a minimum of three business days' notice. Thereafter, your lack of attendance at the booked date will be treated as a cancellation with zero refund (due to planning & venue costs for class numbers). Best efforts will be made to fit you into a later workshop. A postponement rescinds your notice period for a refund.
• Electronic manuals and Scrum.org assessment fees are included. Physical manuals are not provided.

Ways to pay

Currency exchange and sales tax (or VAT, GST)

Tax treatment for local sales tax, VAT, or GST determination will be applied after the billing address is entered. When a non-UK address is confirmed, sales tax / VAT / GST will be removed. If you disagree with the currency exchange or tax treatment, please try an alternative booking website also run by Orderly Disruption here or email info@orderlydisruption.com.

Invoicing

To request a manual invoice, simply email info@orderlydisruption.com with the subject "manual invoice" -- payment would then be made via an electronic transfer, a Paypal transaction, or an over-the-phone card payment. 

Data protection, data privacy

• Attendees may be asked to optionally consent to receive communications, e.g., follow-up email newsletters.
• A booking is not a guarantee of attendance. 
• In order to get an assessment code from Scrum.org, the trainer must submit your name and email address to Scrum.org. 
• Attendees will be invited to a community for continued learning.
  
• It's possible that photograph or video permission will be requested in class for follow-up marketing purposes and social media.
• Reviews, testimonials, and feedback for improvement will be requested. Attendees may also be asked to provide feedback to Scrum.org. 
• See the privacy statement at orderlydisruption.com.